Return policy

At our online store, we are committed to ensuring a seamless and enjoyable shopping experience for all our customers. We understand that sometimes a product may not meet your expectations or that you may need to return an item for various reasons. That’s why we have created a clear and customer-friendly return policy to make the process as straightforward as possible.

If you are not completely satisfied with your purchase, you may return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition, including all packaging, tags, and accessories. Please ensure that the product is unused and undamaged to qualify for a return. Personalized or customized items, as well as final sale products, are not eligible for return unless they arrive damaged or defective.

To initiate a return, please contact our customer service team with your order number and the reason for your return. Our team will provide you with detailed instructions on how to send your item back. Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed to the original payment method within 5-7 business days. If you prefer, you may also opt for an exchange or store credit.

Please note that return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. In such cases, we will provide you with a prepaid shipping label to cover the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Our goal is to provide you with peace of mind when shopping with us. If you have any questions about our return policy or need assistance with a return, please do not hesitate to reach out to our customer support team. We are here to help and ensure that your shopping experience is positive from start to finish.